Security & Privacy
Built for environments where information matters.
Residential care information is personal. This page sets out only what CCO can state plainly today about how the platform handles access and information, and how to get detailed answers before any pilot begins.
What we can state today
Controls we can describe plainly.
Each statement below reflects how the platform works today. We add to this page only when a control has been verified.
Access Controls
Role-based environments
Frontline staff, managers and leadership each work in a separate environment designed for their role: the Staff Portal, the Management Hub and the Operations Console.
Authentication
Signed-in access
The platform is accessed through a sign-in at app.clientcareoperations.com. Public pages on this website do not display client information.
Account Governance
Permissions set per organization
Permissions and access levels are configured for each organization during deployment, as part of Platform Deployment and Workflow Configuration.
Data Handling
Operational, not clinical
CCO is not an electronic health record, clinical charting system or medication administration record. It works with operational information such as observations, shift notes, incidents, handovers and follow-up actions.
Privacy Documentation
Clear use of website information
Details sent through this website's contact and resource forms are used only to respond to your enquiry or to send the resources you asked for. Read the Privacy Policy and Terms of Use.
Before any pilot begins
Questions we answer directly during scoping.
Every organization's requirements are different. These topics are discussed with you during scoping, before any pilot or deployment starts.
- Where data is hosted
- Encryption in transit and at rest
- Authentication and sign-in options
- Access logging and audit trails
- Data retention and deletion
- Backups and recovery
- Incident response and notification
- Subprocessors
- Privacy legislation in your jurisdiction
Certifications and compliance
Our position on certification.
CCO does not claim any security certification or regulatory compliance on this website that has not been formally established. If your organization has specific requirements, please raise them early so they can be addressed properly during scoping.
Security or privacy question? Write to info@clientcareoperations.com, or raise it during your Operational Assessment.
Next step
See whether CCO fits your operating environment.
A focused 20-minute conversation about how information, accountability, and operational visibility currently move through your organization. No presentation required.
20 minutes. By video. No preparation required.
Founding-partner pilot participation is based on operational fit.